What to do when you are in a rental car accident

 In Travel Tips

At the scene of the accident

If you or someone involved is injured call 911 immediately. The most important thing is that everyone is safe. If anyone may need medical attention make sure they get it right away, no matter whose fault you think the accident was. Cars can be replaced; people cannot.

Request a police accident report. If no one is injured, but damage is done, call the police. You will need to have an accident report to show your insurance company, even if it is a hit-and-run while your car was parked.

Take notes and pictures. No matter how the accident happened, take notes on what occurred and pictures of any and all damage. Exchange insurance information with any parties involved. Gather witnesses if necessary, and keep this information on hand to relay to the rental agency and your insurance company.

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  • Cassie Kifer

    Great tips, Keryn! I was involved in a rental car accident in Arizona a few years ago–what a way to start off a trip! Luckily the credit card I’d used covered the deductable so I didn’t have to pay anything out of pocket. Glad you guys were all okay!

    • Keryn Means

      So glad it was all OK in the end Cassie. Hope you had a great trip anyway!

  • Adina | Gluten Free Travelette

    Such a bummer to get in accident in a rental car. I got rear ended in Salt Lake City in a rental and it took almost a whole year to make all the hassle go away. I was in an Enterprise rental and they threatened to take legal action against me for the damages to the car – and all that after the insurance company of the driver that hit me had already claimed responsibility. It was nuts – I really had to go into don’t-get-pushed-around mode.

    Another thing to keep in mind is that different states have different laws and practices when it comes to calling 911 or requesting an accident report. Some will not provide a report if there is no injury and others provide awesome ones with all the details you would need to swap anyway. Either way, definitely ask and it’s really never a bad thing to call 911 just in case.

    • Keryn Means

      Adina – great info on the different state laws! Thank you! And good grief. I can’t believe Enterprise was so mean! Glad it got resolved in the end, but never fun to have to push back when a big corporation is threatening you. Boo on them!

  • Michele {Malaysian Meanders}

    Thanks for the tips. I would have never thought to call the rental agency immediately for something as minor as backing into a pole with no other parties or injuries involved. I also didn’t realize that they charged for days when the car could not be rented.

    • Keryn Means

      In the end it wasn’t a big deal that I didn’t call, but I found out I should have. They like to know dates, times, etc. It’s just easier to deal with it right away.

  • Sofie

    Really sorry you got into that accident, but I am glad that it made you write this post.
    We often read a lot about what to check when you book a rental car, but never about what to do when something actually happens.

    • Keryn Means

      I was feeling the same way Sofie. I’d never been in an accident so had no idea what to do. I figured I couldn’t be the only one.

  • Florence Lince

    Just a word of caution. If you are traveling outside of the US and have an accident please be sure to know what the rules are in the foreign country you are driving in. In Panama for example if you are involved in an accident NEVER move the car after the accident. If you (God forbid) hurt someone and you moved the car (as we do in the US without thinking about, you are admitting to the local police that the accident was your fault, even if it wasn’t. So you stop; leave the car in the exact spot it had the accident in and then you take pictures; access the damage; help others, etc.

    Some countries only allow you to rent a vehicle with an International Drivers License (you can get them at AAA for like $5). They are only good for one year however. And make sure to check how much insurance coverage you will need. In Nicaragua they had us sign a document that if the car was stolen while we were renting it we had to pay for the car! LOL. They have some quirky rules in other countries so we mostly ride the bus.

    Be safe and happy travels…

    • Keryn Means

      Very VERY good information Florence. Thank you so much for sharing!!! I plan on addressing International Driver’s Licenses too. We’ve had to get them twice when we were driving around Europe. There are always debates as to whether they are necessary, but personally for $15 per license I’d rather be safe than sorry.

  • Wandering Educators

    Great tips! Accidents are so scary to begin with, it’s good to know for a rental car. Safe driving!!

  • Katie

    When we lived in Hong Kong and would return to the US, we rented cars for long periods of time. I’ve had a few scratched paint incidents which Avis considered normal wear and tear. But I have read that taking photos of the car and surroundings are totally key if something more significant happens. I used to keep a disposable camera in the glove compartment back then because I was crappy about keeping my phone charged.

  • Katie Baird

    These are such great tips. Sorry you had to learn them!

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